CSX Customer Advisory: CSX Monitoring Winter Storm

January 29, 2026

In the wake of Winter Storm Fern, CSX is actively monitoring another significant winter weather event forecast to impact large portions of the Eastern U.S. Forecasts call for heavy snow, high winds, and dangerously cold temperatures from the Carolinas through the Mid Atlantic and into New England, along with the potential for coastal flooding from this weekend through early next week.

To minimize service disruptions and maintain safe operations, we have proactively implemented contingency measures. Our dedicated team is working around the clock to ensure your shipments reach their destinations with as little impact as possible.

We will keep you informed of any updates or operational changes. For the latest information, please refer to our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. If your site experiences closures or changes in local service needs due to the weather, please notify your CSX contact promptly.

If you have questions or require assistance, our Customer Solutions team is ready to help. Contact us at 1-877-ShipCSX (1-877-744-7279):

For Carload assistance: Select option 2, then 1, then 5.
For Intermodal assistance: Select option 2, then 2, then 2.

You may also submit a Shipment Problem Resolution request via our website: www.shipcsx.com.

Thank you for your partnership.