CSX Customer Advisory: CSX Monitoring Winter Storm Izzy

January 14, 2022

CSX is closely monitoring Winter Storm Izzy, which is forecast to bring heavy snow and ice from the Midwest to the South and Northeast through Monday. The company is implementing precautionary measures to protect employees, rail traffic and infrastructure – including repositioning assets and identifying alternative routings that may be required for some traffic.

CSX will continue to track the storm and issue further notifications as warranted. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744- 7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.