CSX Customer Advisory: CSX Monitoring Winter Storm Ezra

December 30, 2025

CSX is actively monitoring Winter Storm Ezra as it impacts millions across the Midwest, Great Lakes, and New England regions. The forecast continues to call for blizzard-like conditions, including heavy snow, ice, wind, and rain.

To minimize service disruptions and maintain safe operations, we have proactively implemented contingency measures. Our dedicated team is working around the clock to ensure your shipments reach their destinations with as little impact as possible.

We will keep you informed of any updates or operational changes. For the latest information, please refer to our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. If your site experiences closures or changes in local service needs due to the weather, please notify your CSX contact promptly.

If you have questions or require assistance, our Customer Solutions team is ready to help. Contact us at 1-877-ShipCSX (1-877-744-7279):

For Carload assistance: Select option 2, then 1, then 5.
For Intermodal assistance: Select option 2, then 2, then 2.

You may also submit a Shipment Problem Resolution request via our website: http://www.shipcsx.com.

Thank you for your partnership. We remain committed to supporting your business and ensuring safe, reliable service throughout Winter Storm Ezra.