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CSX Customer Advisory: CSX Monitoring Winter Storm Activity


CSX is closely monitoring the extreme weather conditions gripping the Midwest and parts of the Northeast. The company is taking precautions to protect rail and intermodal traffic, with a primary focus on ensuring the safety of our employees and infrastructure and meeting customer needs.


The impact the weather will have on CSX operations is unknown at this time, but CSX will communicate with customers in a timely manner if any significant delays or re-routing ensue.


The CSX Customer Support team is available to provide details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279) option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com