CSX Customer Advisory: CSX Monitoring Weather Conditions

May 19, 2025

CSX is closely monitoring the severe weather forecast affecting areas from Lafayette, IN, to Birmingham, AL, this week. Strong storms with damaging winds up to 60 mph and large hail are expected across parts of the region. We remain committed to safeguarding our employees, customers, and the surrounding communities during this time.

We will continue to provide updates as needed. However, customers with shipments in the impacted areas should prepare for potential delays. For the latest information, please check CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. If your service requirements change due to the storm, notify your CSX contact immediately.

For additional support or detailed shipment inquiries, our CSX Customer Solutions team is available to assist. You can reach them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, press option 2, then 1, followed by 5 to speak with a representative. For Intermodal inquiries, select option 2, then 2, followed by 2. Alternatively, you may submit a Shipment Problem Resolution at www.shipcsx.com.

Thank you for your understanding as we work together to manage these challenging conditions.