CSX Customer Advisory: CSX Monitoring Two Storm Systems

June 22, 2023

CSX is closely monitoring two Atlantic storm systems that could impact U.S. weather over the next several days – Tropical Storm Bret and Tropical Depression Four. According to authorities, Tropical Storm Bret is currently impacting the Caribbean, while Tropical Depression Four is churning west-northwest through the ocean and expected to soon become Tropical Storm Cindy. Neither storm system poses a significant threat to CSX operations at this time, but we are prepared to take precautions and keep customers informed should conditions change.

The company will continue tracking the storms' movements and will issue further notifications as warranted. Customers are advised to monitor CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for updates.

Should either storm develop into a potential threat to rail operations, the CSX Customer Solutions team is available to provide details and answer questions about shipments. Customers can call 1-877-ShipCSX (1-877-744-7279). To speak with a representative about Carload assistance, choose option 2 from the sub-menu, followed by 1 and 5. For Intermodal assistance, customers should choose 2 from the sub-menu, followed by 2 and 2. Alternatively, customers can submit a Shipment Problem Resolution request www.shipcsx.com.