CSX Customer Advisory: CSX Monitoring Tropical Weather Systems

August 24, 2020

CSX continues to closely monitor two tropical storms that are expected to impact the Gulf Coast this week: Tropical Storm Marco, which is making landfall late Monday, and Tropical Storm Laura, which is expected to intensify and make landfall later this week as a hurricane.

The most significant impact to the CSX network is expected to be in the New Orleans area. The CSX terminal in New Orleans has been evacuated and inbound traffic is being diverted to Pensacola, FL. At this time, we anticipate being able to fully re-open this facility and resume operations by the end of the week. CSX local crews are working diligently to minimize any shipment delays.

CSX will continue to provide updates as needed. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279) . For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.