CSX Customer Advisory: CSX Monitoring Tropical Storm Sally

September 13, 2020

CSX is closely monitoring Tropical Storm Sally as it advances toward the Gulf Coast. Precautionary measures for protecting employees, rail traffic and infrastructure are being taken ahead of the expected arrival of the storm as a hurricane on Monday.

Current projections show hurricane conditions in Louisiana and Mississippi coasts beginning on Monday with widespread flooding extending into Florida. CSX will continue to provide updates as needed. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.