CSX Customer Advisory: CSX Monitoring Tropical Storm Idalia

August 28, 2023

CSX is monitoring Tropical Storm Idalia, which has formed in the Caribbean. The weather system is expected to become a hurricane this week – tracking anywhere from the eastern Gulf of Mexico to the Florida Peninsula. Although the path of the storm remains uncertain, CSX is prepared to implement precautionary measures and adjust operations to protect employees, rail traffic and infrastructure.

We will continue to track the storm as it evolves, and will issue further notifications as warranted. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential impacts.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.