CSX Customer Advisory: CSX Monitoring Tropical Storm Ida

August 27, 2021

CSX is closely monitoring Tropical Storm Ida, which is forecast to intensify before reaching the Gulf Coast this weekend as a major hurricane. The company is implementing precautionary measures to protect employees, rail traffic and infrastructure – including repositioning assets and identifying alternative routings that may be required for some traffic.

Updates will be provided as needed as the weather system develops. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744- 7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.