CSX Customer Advisory: CSX Monitoring Tropical Storm Francine

September 10, 2024

Please be advised that CSX is closely monitoring Tropical Storm Francine, which is expected to strengthen into a hurricane before making landfall along the Louisiana coast later today. The storm is forecast to bring flash flooding, storm surges, and other severe weather conditions as it moves north-northwest, potentially affecting the CSX network.

While no service areas are currently impacted, the Port of New Orleans plans to close its flood gates between 6 p.m. and 8 p.m., affecting both local and interchange traffic in the area. Customers with shipments through the CSX Southeast and Southwest regions should anticipate potential delays.

CSX is implementing measures to protect our employees, customers, and communities. Our team is working diligently to ensure minimal service disruptions while maintaining the highest safety standards.

We will keep you informed of any updates or changes that may affect our operations. Please continue to monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for relevant information. Additionally, please notify your CSX contact of any site closures or changes in local service needs due to the weather.

The Customer Solutions team is available to offer details and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com.