CSX Customer Advisory: CSX Monitoring Tropical Storm Dorian

Wednesday, August 28, 2019

CSX is taking precautions to protect employees, rail traffic and infrastructure as multiple weather agencies forecast a risk of Tropical Storm Dorian making landfall as a hurricane on the U.S. Atlantic coast early next week. At this time, it is not known the level of impact the storm will have on CSX operations, but its path and intensity are being closely monitored as we take steps to prepare for any potential effects on our network.

Further updates will be provided as necessary. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions, though there are no intermodal impacts at this time.

The CSX Customer Support team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.