CSX Customer Advisory: CSX Monitoring Storm System Approaching Florida

August 2, 2024

CSX is actively monitoring the storm system approaching Florida, which is expected to bring heavy rainfall and strong winds to the region next week.

We are proactively implementing measures to protect our employees, customers, and communities. The dedicated CSX team is working diligently to ensure minimal service disruption and maintain the highest standards of safety.

We will keep you informed of any updates or changes that may affect our operations. Please continue to watch for our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for relevant information. Additionally, please notify your CSX contact of any site closures or changes in local service needs due to the weather.

The Customer Solutions team is available to offer details and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com.

Thank you for your attention as we navigate these weather conditions together.