CSX Customer Advisory: CSX Monitoring Hurricane Milton

October 7, 2024

Please be advised that CSX is closely monitoring Hurricane Milton, which is projected to make landfall on Florida's west coast this Wednesday. The hurricane is expected to bring strong winds and flash flooding as it moves across central Florida toward the Atlantic Ocean, affecting regions as far north as the Carolinas and Tennessee. Our primary concern is the safety of our employees, customers, and the communities we serve.

In anticipation of potential impacts, we are implementing comprehensive safety protocols and readying our network to maintain operational continuity. The CSX team is alert and prepared to quickly address any disruptions and support recovery efforts.

At this time, all CSX yards and terminals are maintaining normal operations. Intermodal customers are encouraged to promptly pick up units network-wide that show as “notified” in our ShipCSX portal.

We will keep you updated on any developments or changes affecting our operations. Please continue to monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for relevant information. Additionally, please notify your CSX contact of any site closures or changes in local service needs due to the weather.

For assistance, the CSX Customer Solutions team is available to provide information and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com.