CSX Customer Advisory – CSX Continues Restoration in the Carolinas

October 19, 2016
 
CSX continues recovery efforts from the extensive impact of Hurricane Matthew in North and South Carolina. Several areas remain without commercial power and continue to have flooding and downed trees. CSX engineering crews are working to restore routes into Wilmington, NC and Tarboro, NC. These routes are projected to be restored by the end of the week. As a result, more than 1,400 cars are delayed due to residual storm effects with at least 54 locations using portable generators to operate signals, crossing protection and defect detectors.  

We are working closely with customers to deliver delayed shipments as soon as possible. Some local customers in the region may not be able to be served until all tracks are restored to service. As always, our main priorities are the safety of our employees and meeting the needs of our customers.

The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com. Customers can sign up on ShipCSX to automatically receive service advisory notifications.
 
Thank you for your business. We are here to help should you need logistics solutions to get your products to market.