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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Activates Hurricane Operational Plan for Irma – Miami Traffic Delays


CSX operations is continuing to monitor the path of Hurricane Irma and has made extensive preparations for the effects of the storm. The extent of the potential impact this system will have on CSX operations is not known at this time. Several regional operating departments are making tactical plan changes and curtailments to proactively minimize the impact of possible delays. At this time, please be advised that any shipment scheduled into the greater Miami, Fla. area today through the weekend will experience delays. Additionally, intermodal traffic destined to FEC locations will be temporarily discontinued starting at 1700 hours today until further notice. Further intermodal specific updates will be available later today on www.intermodal.com.
 
The Hurricane Action Plan includes, but is not limited to, the following precautions and actions:

  • Storm path monitoring has been initiated for locations in the storm’s projected path to determine any potential impacts and actions needed.
  • Precautions are being made to ensure equipment in the storm’s projected path and the surrounding areas is protected.
  • Engineering is actively preparing potentially impacted areas prior to the storm making landfall in the United States, including staging compressors, generators, ballast and work equipment.
  • The CSX Customer Service Center will remain open throughout the duration of the storm to answer calls and advise affected customers regarding potential re-routes and track re-openings that may become necessary.  

During this process, the company’s priorities are the safety of employees, infrastructure and meeting the needs of customers. As necessary, more updates will be provided as impacts from the path and intensity of Hurricane Irma become known.
 
The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com. Customers can sign up on ShipCSX to automatically receive service advisory notifications.