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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Trace Equipment History in ShipCSX Beginning September 15


Released: Sep 2, 2008

Dear Valued Customer:

We want to make sure that ShipCSX tools give you the functionality you need to manage your shipping transactions with CSX. That's why your feedback is so important to us.

One thing we've heard loud and clear from many of you is the need to get historical trace information.

So beginning Monday, September 15, a new ShipCSX Equipment History tool will give you that capability.

With the Equipment History tool you can:

If you are already a ShipCSX user, you automatically will have access to the Equipment History tool.

Just log in, hover over the Trace tab and select Railcar Tracking. The Equipment History tool will be located under the Railcar Tracking tool.

Learn more about ShipCSX here, or to become a ShipCSX user, register here.

For questions, contact us at 1-877-ShipCSX (1-877-744-7279), options 2, 1.