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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Simpler ShipCSX Navigation Makes Tool Selection Fast and Easy


Released: Sep 8, 2008

Dear Valued Customer:

On Monday, Sept. 15, when you log in to ShipCSX, you will see a new easier-to-use navigation system.

It is still organized by the familiar Plan, Ship, Trace and Pay headers, and all the tools are still under the same headers.

Hover for Dropdown Menu

The new menu system uses a simple vertical dropdown to show the tool selections under each header.
To select a tool, roll your mouse over a header, and the menu selections will drop straight down.
Roll your mouse down the menu until the tool you want is highlighted, and click on it.
It's that simple.





Click for Shortcuts

Plus, you can set the Plan, Ship, Trace, Pay and Resources headers to act as shortcuts to specific tools when you click on them instead of hovering.

Here's how:
1. Either hover over the Resources header and select "ShipCSX User Profile", or click on your User ID at the top of the page.
2. On the User Profile page, scroll to the bottom box that says "Set Shortcuts".
3. Use the drop-down menu to select the tool you want to open for each header.
When you're done, click "Update".

Then, if you hover over a link, the dropdown menu with all the tools will still appear. But if you click the link, it will take you directly to the tool you specified.

You can change your shortcuts at any time.

We hope you find the new navigation system easy to use, and we count on your feedback to let us know what you think.

Learn more about ShipCSX or register here to become a ShipCSX user.

For questions, contact us at 1-877-ShipCSX (1-877-744-7279), options 2, 1.