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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

ShipCSX Account Invoice Tool Updates Available October 1


Released: Sep 29, 2009

Many customers have given us feedback on our tools at the eBusiness Customer Forums and in one-on-one conversations. Based on your feedback, we're making the next set of 2009 upgrades and enhancements to ShipCSX Account Invoices available on October 1. The additional functionality will make it easier for you to manage your invoices.

These new features include:

When you select "Dispute Car Dates" from the "Invoice Details" page and enter your new Notified, Ordered, Placed, Released and/or Pulled car dates, you will receive a confirmation page you are able to print/download for your records. These dates will enter the CSX system for further research.

Look for more enhancements throughout 2009.

For more information or for access to ShipCSX, contact eBusiness at 1-877-ShipCSX (1-877-744-7279), option 2, option 1.