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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Revised Requirements for Export Shipments


Released: Jul 23, 2008

Previously customers were alerted about new export requirements for shipments from the United States or Mexico.

The export requirements relative to providing the proof of filing or exemption statement on rail bills of lading have been revised and now only apply to shipments from the United States to Canada.

These export requirements do not apply on shipments from the United States to Mexico, since the process is different and the required proof of filing number or exemption statement will be supplied to the exporting carriers into Mexico by the freight forwarder prior to trains entering Mexico.

Shippers involved in shipments from the United States into Canada need to know about important new regulations on export filing and rail carrier requirements. Learn more now >