Plant Switch Mandate Coming July 1, 2013
Starting on July 1, 2013, CSX will no longer accept switch requests submitted by any means other than those outlined below for CSX served locations:
- ShipCSX Plant Switch
Submit your switch requests directly with CSX using the Plant Switch tool on ShipCSX, our secure transaction website at: http://www.ShipCSX.com
- EDI (Electronic Data Interchange) 423
Submit your switch requests directly from your inventory system to CSX's internal system via an electronic file. More information can be found at: /index.cfm/customers/tools/edi-electronic-data-interchange/
- ShipCSX Mobile
Submit requests to place or pull railcars from your location by using the mobile version of ShipCSX directly from your handheld device. To access this tool, type in http://mobile.shipcsx.com in your smartphone browser
- IVR (Interactive Voice Response) Plant Switch
If a computer or smartphone is unavailable, submit requests to place or pull railcars from your location using any telephone by dialing, 1-877-ShipCSX (744-7279), options 5-2-5. (ShipCSX user ID and password are required).
As always, we are here for you and are willing to work with you to figure out which method would best suit your specific business needs.
The CSX E-Business team will help you decide which method would best fit your needs, assist with training on that method, and provide support to assist you through this transition.
Please contact the E-Business team at 1-877-ShipCSX (1-877-744-7279), option 2, and then option 1.