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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Now Available - Access Shipment Management Suite for your ShipCSX Track & Trace tools


Released: Nov 16, 2009

As of Monday, November 16, ShipCSX Track and Trace tools are now available from a single place -- the new Shipment Management Suite.

The suite toolbar contains links to the below ShipCSX track and trace tools, so it's fast and easy to access them.

  • Railcar Tracking
  • Historical Trace (Previously known as Equipment History)
  • Parameter Trace
  • Event Notifications
  • Shipment Tracking Map
  • Waybill Retrieval


  • Here's what the new landing page looks like:





    Questions? Contact the CSX E-Business Team at 1-877-744-7279, option 2, option 1.