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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

New 'Pricing Documents' Tool on ShipCSX


Released: Oct 16, 2009

Dear CSX Customer:

CSXT has implemented an automatic ShipCSX e-mail notification process to provide you with timely updates to existing or new Supplemental and Refund contracts. It is all done through www.ShipCSX.com and the new self-service 'Pricing Documents' tool.

The new online tool provides all your company's confidential pricing documents in a single, secure place using your existing ShipCSX account.

Access the Pricing Documents tool under the ShipCSX 'Plan' tab.

Now you can:


CSX has implemented this automatic e-mail notification process to let you know when you have an updated or new pricing document. You will be able to quickly access the corresponding pricing documents in the Pricing Documents tool and see full details 24x7. The notifications will be replacing the previous email attachments you used to receive.

CSX is no longer sending out attachments to our pricing documents, so it imperative that you sign up today for Pricing Documents if you haven't done so already.

Accessing the New Tool
  1. If you are a registered ShipCSX user with access to the Price Look-Up tool, you have access to the Pricing Documents tool under the 'Plan' tab.
  2. If you are a registered ShipCSX user, but do not have access to the Price Look-Up tool, call 1-877-ShipCSX (1-877-744-7279), options 2, 1, to request access to the Pricing Documents tool.
  3. If you are not registered for ShipCSX, please register now

CSX is committed to ensuring you have uninterrupted access to your documents, so please make sure you have the Pricing Documents tool today. If you have a question, please contact us at: 1-877-ShipCSX (1-877-744-7279), options 2, 1.

Thank you for doing business with CSXT.

Sincerely,
Eric C. Mack
Director, Marketing Services