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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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New Hazardous Materials Publication


CSXT Customers:

On January 1, 2012, CSX Transportation (CSXT) will be implementing a new hazardous materials publication.  This publication will contain CSXT’s rules, requirements, and policies for shipping hazardous materials (including Toxic Inhalation Hazard (TIH) and Poison Inhalation Hazard (PIH) materials).  It will include accessorial pricing for all hazardous materials (all 48 and 49 STCC’s) on our network. CSXT’s rules, requirements, and policies for movement of Hazardous and Non-hazardous waste will continue to be governed by the CSXT 4048 Publication.

CSX Transportation’s obligation under current federal law to transport hazardous materials on its network imposes extensive regulatory and operational requirements, as well as increased risks. With this in mind, we have reviewed the accessorial charges associated with handling of hazardous materials.   Effective January 1, 2012, CSX Transportation will be increasing its private car storage (demurrage) and customer switching charges as follows:  

Hazardous (non-TIH/PIH):

TIH / PIH:   

Note: Charges apply to loaded cars. 

Other rules, requirements and prices relating to accessorial charges will continue to be published in CSXT 8100.

CSXT is required under DOT regulations to advance hazardous material cars toward destination within 48 hours of arrival of those cars in our yards.  Government regulations require positive and secure hand-offs of Rail Security Sensitive Materials (“RSSM”) when picking-up RSSM shipments, delivering them within a High Threat Urban Area (“HTUA”), or at interchange with another railroad within an HTUA or outside an HTUA if the car may subsequently enter an HTUA.  For customer convenience, CSX will incorporate Tariff 4849 into the new hazardous materials publication.

If you have questions about any of these changes, please visit us online at www.ShipCSX.com , e-mail us at Rail_Logistic_Svcs@csx.com or contact your Account Manager.   If you would like to arrange for ShipCSX.com training, please visit the website or call our eBusiness Help Desk at 1-877-744-7279, option 2, option 1.