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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Large CSX Main Line Rehab Project to be Held in July


Released: Jun 19, 2009

Beginning on Monday, June 29, and running through Monday, July 6, CSXT Engineering forces will begin the rehabilitation of the main line on the Big Sandy, Kingsport, and Blue Ridge subdivisions. The line between Beaver Junction, Ky., on the Big Sandy subdivision and Spartanburg, S.C., on the Blue Ridge subdivision will be largely shut down for the eight-day duration of the project. Work will begin at 7 a.m. on Monday, June 29, and finish at 7 p.m. on Monday, July 6. Service will resume beginning on Tuesday, July 7.

During this shutdown, 1,000 maintenance-of-way employees, including the tie, rail, curve patch teams, along with division track and bridge forces, will install 191,058 linear feet of rail and 101,355 ties. They will surface 51 track miles. If performed under the normal curfew process, this work would involve approximately 40 weeks of significant service disruption to install the rail and 20 weeks to install the ties.

Sales representatives and local trainmasters are working with customers to minimize disruptions and develop service plans for traffic during the shutdown. If you require additional information, please contact Customer Service at 1-877-ShipCSX (1-877-744-7279), prompts 5 and 6.