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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSXT to Provide Two Days of Demurrage Relief for Upcoming Holiday


Released: Aug 27, 2010

This Labor Day, relax and receive two days of demurrage relief.

During the Labor Day holiday, CSX is providing two days of demurrage relief. All merchandise traffic covered by the CSXT 8100 Tariff will get two additional credits to cover the 48-hour curtailment. This demurrage relief will be reflected in the September billing statements.

Holiday Reminders

  • CSX will have limited service between 7:00 a.m. Sunday, Sept. 5 - 7:00 a.m. Tuesday, Sept 7 in observance of the Labor Day holiday. Full operations will resume thereafter.

  • In advance of every holiday, it is essential that you place your car orders as early as possible - three weeks out is ideal.



  • Watch for notices on www.CSX.com or ShipCSX for further updates and details on the service plan over the Labor Day holiday period. For all other service matters, contact Customer Service at 1-877-ShipCSX (1-877-744-7279), options 5 - 6.