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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

CSXT to Provide Two Days of Demurrage Relief for Upcoming Holiday


Released: Jun 29, 2010

During the Independence Day holiday, CSX is giving two days of demurrage relief. All merchandise traffic covered by the CSXT 8100 Tariff will get two additional credits provided for July 4 and July 5. The July billing statements will reflect the demurrage relief.

Holiday Reminders

  • CSX will have limited service Saturday, July 3, through Monday, July 5, in observance of Independence Day.

  • Customers should place their car orders as early as possible in advance of every holiday.


  • Watch for notices on CSX.com or ShipCSX for any further updates and details on the service plan over the holiday period. For all other service matters, contact Customer Service at 1-877-ShipCSX (1-877-744-7279), options 5 - 6.