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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Coming April 22 - ShipCSX, EDI 322 and CLMs will report Order Placed and Repair Track events!


Coming April 22 - ShipCSX, EDI 322 and CLM tracing tools to start reporting Order Placed and Repair Track events!

Starting April 22, in our effort to continuously improve the ease of doing business with CSX, three new events for order placement and repair track moves will be provided when tracing rail shipments via ShipCSX, EDI 322 or CLM.

These new events are generated for:

Please note if you are subscribed to receive Bad Order notifications via ShipCSX, at this time, repair track moves will not be reported as part of the notice. We are working to integrate repair track moves into the Bad Order notification.

Please contact eBusiness if you have any questions on these changes - 1.877.744.7279 Opt 2, or email ebusinesshelp@csx.com

Thank you and have a safe day!