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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Changes coming July 1 to ShipCSX Car Order Tool


Dear Valued Customer,

Effective July 1, 2013, CSX is making enhancements to our ShipCSX railcar ordering tool in an effort to improve your car order fulfillment experience. The changes are designed to provide a more predictable and reliable service that helps us deliver the desired number of cars on the days you want them. We are moving forward from a 5 day change window to a 7 day change window.

To help CSX meet your expectations and fill your daily car order needs there are a number of things that you can do to ensure the highest level of order fill:

When you place an order for railcars via ShipCSX, our system works around the clock to search for suitable equipment to fill your car order. The changes we will make to our system are designed to increase our ability to have your cars delivered on the days you request.

Because car movements require lead time, we are making the following key changes to our car ordering policies:

These enhancements are designed to help us better communicate our ability to meet your equipment needs when changes occur. For more information on this new policy and process, or if you have any questions, please contact your sales representative and they will be able to assist you. We appreciate your business and look forward to successfully meeting your car supply needs.

Please contact eBusiness if you have any questions at 1.877.744.7279 Opt 2, or email ebusinesshelp@csx.com

Thank you and have a safe day!