Changes coming July 1 to ShipCSX Car Order Tool

Dear Valued Customer,

Effective July 1, 2013, CSX is making enhancements to our ShipCSX railcar ordering tool in an effort to improve your car order fulfillment experience. The changes are designed to provide a more predictable and reliable service that helps us deliver the desired number of cars on the days you want them. We are moving forward from a 5 day change window to a 7 day change window.

To help CSX meet your expectations and fill your daily car order needs there are a number of things that you can do to ensure the highest level of order fill:

Order cars only on days that you are served by CSX. The days you are served will be highlighted within the tool.
Ensure that you are ordering the proper type of equipment. Your salesperson can help you with the various equipment types CSX can provide.
Ensure the quantity of cars ordered can fit at your facility. Your plant capacity is visible in the Plant Switch tool.
Place car orders up to six weeks in advance. This helps CSX plan car supply more effectively.

When you place an order for railcars via ShipCSX, our system works around the clock to search for suitable equipment to fill your car order. The changes we will make to our system are designed to increase our ability to have your cars delivered on the days you request.

Because car movements require lead time, we are making the following key changes to our car ordering policies:

To increase or decrease a car order within a 7 day window of an order, you will need to submit a change request to Car Management via the enhanced Car Order screen.
We will evaluate your request based on car availability and will respond with a realistic expectation of our ability to meet your needs.
Please be aware that you will be able to request changes on the day of your car order for review and approval by Car Management.

These enhancements are designed to help us better communicate our ability to meet your equipment needs when changes occur. For more information on this new policy and process, or if you have any questions, please contact your sales representative and they will be able to assist you. We appreciate your business and look forward to successfully meeting your car supply needs.

Please contact eBusiness if you have any questions at 1.877.744.7279 Opt 2, or email ebusinesshelp@csx.com

Thank you and have a safe day!