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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Carload Customers Now Have Access to Serving Carrier Reciprocal Switch File Customer Look-up (SCRS)


Released: Aug 9, 2010

Over the weekend, CSX rolled out access to an important data repository through its secure customer transaction tool, ShipCSX, www.ShipCSX.com. The repository, officially called Rail Industry Serving Carrier Reciprocal Switch File Customer Look-up, is more commonly called SCRS.

SCRS is an excellent reference resource for shipping customers to specify a receiver and learn the carrier responsible for the delivery of goods. It also aids in helping to identify which railroads have access to a customer location.

SCRS is available to registered ShipCSX users, under the Resources tab.

For assistance using SCRS or any ShipCSX tool, call 1-877-744-7279, options 2 - 1, Monday - Friday, 7am - 6pm EST.