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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

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500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Guidelines for the development of Coal Unit Train fastload origins


Released: Sep 21, 2009

It is the function of CSXTs Coal Development Department to encourage and assist coal producers in constructing unit train fastload facilities on CSXT. Fastload unit trains are the most efficient method for the producer, railroad, and industrial/utility customer to transport coal.

Coal Development representatives assist throughout the process; from the initial conceptual proposal until the fastload facility is loading trains. During the process, the Coal Development Department assists in coordinating acceptable engineering and operation parameters, working as a liaison between CSXT coal producers and CSXTs Planning, Engineering, and Operating departments to insure safe and efficient design and construction. Coal Developments responsibility does not end with the completed construction, however. As liaison to CSXTs numerous coal producers, Coal Development serves as the customer contact, helping to answer questions and assisting coal producers in fully utilizing CSXT for their shipping needs.

Additional details and guidelines are found in the Coal Services section of the Coal Customer pages. Under the title of New Origins, is a PDF link to a detailed set of guidelines to best expedite the development of new fastloading coal origins.