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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Updated CSX Statement/Outreach Center Established


Maryville, Tenn., derailment

7:30 a.m. July 2, 2015

CSX is working with first responders and relief agencies in Maryville, Tenn., following the derailment of a tank car that is on fire. CSX personnel are on hand at an Outreach Center that has been established at Heritage High School. Displaced residents are being offered assistance, including lodging.

Around midnight, a train en route from Cincinnati, Ohio, to Waycross, Ga., derailed the single tank car loaded with acrylonitrile, a hazardous material used in a variety of industrial processes including the manufacture of plastics. The substance is flammable and presents an inhalation risk. First responders have ordered an evacuation of residences and businesses in a two-mile radius.

The train consists of two locomotives and 57 cars, including 45 loaded cars and 12 empty cars. Cars of acrylonitrile are located on either side of the burning rail car. No crude oil is among the rail cars. A total of 27 cars in the train are carrying hazardous materials.