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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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UPDATE: CSX Responds to Willard, Ohio Derailment


Thank you to the first responders who have worked throughout the night as we safely clean up the train derailment site in Willard, Ohio, and to everyone involved in getting ready for our Thanksgiving dinner for affected neighbors at Willard High School from 1 p.m. to 4 p.m.  Most of all, thank you to our neighbors for your incredible patience and cooperation as we prepare to get you home.  The work at the site is progressing well, and we will work with the city officials to update you as plans are solidified and implemented.  This is an intricate process involving a lot of people.  The number one consideration is safety, and we thank you in advance for your continued understanding as we work through this difficult situation.