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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Responds to West Virginia Derailment


CSX teams are working with first responders on the derailment this afternoon of an oil train near Mount Carbon, West Virginia. At least one rail car appears to have ruptured and caught fire. The derailment has resulted in the precautionary evacuation of nearby communities, and precautionary suspension of operations at the Cedar Grove and Montgomery water treatment plants.

CSX is working with the Red Cross and other relief organizations to address residents’ needs, taking into account winter storm conditions.  These efforts include shelters for residents who have been evacuated.  CSX teams also are working with first responders to address the fire, to determine how many rail cars derailed, and to deploy environmental protective measures and monitoring on land, air and in the nearby Kanawha River.  The company also is working with public officials and investigative agencies to address their needs.

The train consisted of two locomotives and 109 rail cars and was traveling from North Dakota to Yorktown, Va.  One person was being treated for potential inhalation, but no other injuries were reported.

Updates will be provided as more information is available.