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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Recognized for Exceptional Service for Automotive Customers


JACKSONVILLE, Fla. – June 18, 2015 – CSX and its wholly-owned subsidiary Total Service Distribution, Inc. (TDSI) have been recognized by the Association of American Railroads with its industry awards for the highest-quality automotive ramp service performance in the United States. 

The AAR awards, given each year to one origin and one destination facility in the industry, recognized CSX’s Strawberry Yard in Louisville, Kentucky as the top origin for finished vehicle staging and loading and CSX’s facility at Palm Center, Florida as the top destination for light vehicle unloading in 2014. The recognition is the result of quality review audits that examine the policy, procedures and conditions at the facilities, emphasizing safe operations and the handling of vehicles to prevent damage.

“The recognition of these facilities is indicative of the level of quality we deliver throughout our network of world-class vehicle distribution centers,” said Clarence Gooden, executive vice president and chief commercial officer, CSX. “Our core strategy for our automotive customers focuses on delivering safe, high-quality service every day, and we appreciate the recognition of the hard work of our automotive network employees.”

CSX was also the only railroad named to the Hyundai GLOVIS President’s Club for elite service, the third consecutive year CSX has been recognized. The award from GLOVIS, a third-party logistics service provider, recognizes companies that performed at the highest level when measured against key metrics including transit performance, damage-free shipment handling and deliveries and customer service, which includes railcar availability, ease of doing business, claims processing, special requests, general satisfaction and responsiveness to customer needs.

CSX continues to serve a growing automotive market, with both North American Light Vehicle production and sales expected to increase year-over-year in 2015. CSX has invested in locomotives and multi-level auto racks to continue delivering high levels of service for its customers. 

About CSX

CSX, based in Jacksonville, Florida, is a premier transportation company.  It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products.  For nearly 190 years, CSX has played a critical role in the nation's economic expansion and industrial development.  Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides.  It also links more than 240 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike.  More information about CSX Corporation and its subsidiaries is available at www.csx.com.  Like us on Facebook (http://www.facebook.com/OfficialCSX) and follow us on Twitter (http://twitter.com/CSX).

Contact: 

Kaitlyn Barrett
(904) 359-1037