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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Implements Temporary Plan for Curtis Bay Loading


CSX Transportation has implemented an interim plan to accommodate deliveries pending repairs to the Bayside Coal Pier, one of two piers at CSX’s Curtis Bay coal facility in Baltimore. The shiploader and pier were damaged on August 25 when a vessel destined for another facility struck the pier.

The Bayside pier handles the larger Capesize vessels. The other pier at the facility, called the B&O Pier, handles the smaller Panamax vessels and was not affected by the incident.

Until full loading capability to the Bayside pier shiploader is restored, Panamax vessels will be loaded to maximum allowable capacity at the B&O Pier, then shifted over to the deeper water at the Bayside Pier and topped off using clam shell loading equipment on barges carrying coal.

The handling of Capesize vessels while the Bayside pier is repaired will be evaluated on a ship-by-ship basis with the potential to expand the top-off operation to those vessels or load at multiple terminals.

A timeline for repairs to the Bayside pier is being developed and will be communicated when available.