CSX $      

 /  ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144  /  Accessibility IconAccessibility Icon

CSX Releases 2023 Annual Report, Highlighting Strong Service Performance and Commitment to Innovation and Safety

March 25, 2024 – CSX proudly announces the release of its 2023 Annual Report, showcasing a year of significant accomplishments, and ongoing dedication to innovation, service excellence, and safety.

In 2023, CSX demonstrated robust performance, advancing its strategy to expand the role of rail in the U.S. supply chain while providing reliable, industry-leading service to customers. The company achieved overall volume growth in its Merchandise and Coal market segments, outpacing the industrial economy. Despite challenges in certain commodity markets leading to year-over-year declines in revenue and earnings, CSX finished the year in a strong financial position.

“Our 2023 successes were a tribute to the dedication of our employees, who embraced our ONE CSX cultural transformation that is building trust and teamwork across the company,” expressed Joe Hinrichs, CSX president and chief executive officer. “We made tremendous progress on our many initiatives to improve the work experience for all employees by responding to their feedback and implementing policies and practices that demonstrate our respect for the value they create for our company.”

In the report, Hinrichs also outlined CSX's commitment to growing its business through dependable service performance and solutions, underpinned by an increasingly engaged workforce. The company continues to implement new technologies to enhance safety and improve the customer experience, while pursuing environmental initiatives to increase fuel efficiency and reduce emissions.

The CSX Annual Report highlighted key strategies that drove business performance in 2023, including the introduction of innovative service solutions and the expansion of customer facilities along CSX lines. Service excellence was a cornerstone of growth initiatives, resulting in significant performance metric improvements and safety enhancements.

As CSX looks to the future, the company is optimistic about delivering continued growth, safety enhancements, and ongoing service improvements driven by its dedicated workforce that is relentlessly focused on working together as ONE CSX to successfully deliver great results.

For more information and to access the full 2023 Annual Report, please click here or visit csx.com/investors.