Vision | To be the best run railroad in North America.

Purpose | To capitalize on the efficiency of rail transportation to serve America.

Scheduled Railroading |  Scheduled Railroading is a model on how to run an effective railroad – one that meets customers’ needs, makes a profit and provides a safe and rewarding work environment for its employees. It’s rooted in five guiding principles: Improve Customer Service, Control Costs, Optimize Asset Utilization, Operate Safely, and Value and Develop Employees.

Improve Customer Service | Do what we say we are going to do. Know your customer and understand how you can drive value.  Proactively communicate at all times including when we cannot meet our commitments.

Control Costs | Eliminate unnecessary steps that add complexity and costs.

Optimize Asset Utilization | Do more with less by maximizing the value of our assets through increased transit speed and lower dwell.

Operate Safely | Maintain 100% compliance with safety and operating rules 100% of the time to protect our employees, our customers’ freight, and the communities in which we operate.

Value and Develop Employees | Act with integrity, make sure employees know what is expected of them and reward them when they do the right things, and always strive to get better.