To contact CSX for non-emergency issues, use TellCSX.
Report an Emergency: 1-800-232-0144
Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.
500 Water Street, 15th Floor
Jacksonville, FL 32202
CSX Transportation, Inc.
500 Water Street
Jacksonville, FL 32202
This Agreement governs the relationship between CSX Corporation, its subsidiaries, affiliates or third-party contractors (hereinafter "CSX") and any visitor, customer, licensor, supplier and/or member of CSX (hereinafter "you") with respect to use of the CSX website (hereinafter "the Site").
By accessing and viewing/using the Site, you acknowledge that you have read, understand and agree to be bound by the terms and conditions stated, or incorporated by reference, in this Agreement.
Accuracy of Information
CSX may at any time make corrections, improvements and changes to the information, terms, service(s), software or other product(s) provided or described in the Site. Any changes made will be effective automatically without further or special notice. Your continued use of the Site following such changes will be deemed acceptance of such changes. Be sure to return to this page periodically to ensure familiarity with the most current version of this Agreement. Barring the aforementioned, CSX makes no claim or declaration as to the accuracy of such information.
Disclaimer of Warranties and Limitation of Liabilities
The information provided by the Site is provided without warranty or liability -- whether implied, express or statutory. CSX does not warrant that the Site will be error or virus free. CSX does not assume any responsibility whatsoever arising out of your use of the Site, regardless of whether negligence on the part of CSX may have caused or contributed to any loss or damage suffered by you as a result of using or relying upon the Site. In no event under any theory of law, whether contract, tort, warranty or otherwise, shall CSX have any liability to any person for incidental, special, consequential or exemplary damages of any description, including but not limited to, damages for loss of profits, cost of capital or business interruption expenses as a result of your use of the Site. CSX SPECIFICALLY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THIS SITE, ITS SOFTWARE AND THE INFORMATION PROVIDED THROUGH THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Site User Licensing
CSX reserves the right to prohibit you from accessing the Site at any time with or without cause. Your access to the Site constitutes a revocable, nonexclusive limited license to access the Site under the terms and conditions of this agreement.
If you are authorized to download, copy, display, exhibit, share, or otherwise distribute the content of the Site, it is for informational, purposes only. Any unauthorized downloading, retransmission, republication or other copying or modification of material posted on the Site, including trademarks, tradenames and service marks, may violate federal, common or civil law trademark law and copyright law, is prohibited and may result in legal action.
If you download software from the Site, such software is licensed on a limited basis to you by CSX or the owner of such software. Title to the software is not transferred to you. You own the medium on which the software is recorded, but CSX retains all rights, title and interest in and to the software, and all intellectual property rights therein.
CSX reserves the right to require you to delete, destroy or otherwise remove any content that is used in a manner that in CSX's opinion is contrary to this Agreement. You agree that any person to whom you supply the content, directly or indirectly, will be advised of the terms and conditions of this Agreement, and that each such person is bound by these terms and conditions. You may in no way modify, reformulate, adapt, alter, adjust, change, disassemble, frame or decrypt any of the materials on the Site.
Copyrights and Trademarks
The trademarks, logos and service marks owned by CSX, whether registered or unregistered, may not be used in connection with any product or service unless CSX expressly grants such a right via a licensing agreement. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark without the express written permission of CSX, its licensors or suppliers, or the third party owner of any such trademark. Unauthorized usage of any trademark is prohibited, and CSX will aggressively enforce its intellectual property rights including but not limited to judicial remedies.
For permission to use trademarks or copyrighted material, or other proprietary content, see Trademark Licensing information.
Personal Information and Disclosure Statement
Any personal information provided by customers/visitors to the Site is used for CSX's internal purposes only. CSX does not plan to divulge, sell or lease any personal information, customer listings or aggregate data gathered through the CSX Site to any third party. However, be aware that other web sites that may be accessed through the Site may collect personally identifiable information about you. The information practices of those third party sites linked to CSX are not covered by this privacy statement nor are they related to CSX.
Corporate and securities laws supersede the information disclosed or otherwise available in, through or on the site. These laws must not be qualified, amended, modified or supplemented by the information disclosed on the Site. CSX makes no representation that materials or information available on the Site are appropriate or available for use in specific jurisdictions, and accessing them from jurisdictions where their contents are illegal is prohibited.
Governing Legal Jurisdiction
The CSX website is controlled by CSX from its offices in Jacksonville, Florida. By accessing the Site, you agree that all matters relating to your use of the Site shall be governed by the laws of the state of Florida. You also agree to the exclusive personal jurisdiction and venue of the courts of the state of Florida with regard to such matters.