Heavy snow, fallen trees slow CSX service in Massachusetts and Northeast

October 30, 2011 – 4:30 p.m. – CSX freight service operating in Massachusetts and other areas of the Northeast has been slowed significantly today by the weekend’s severe weather. Customers with traffic that originates, terminates or passes through this region should expect delays of 24-48 hours as crews clear lines of snow and fallen trees.

Widespread commercial power outages also are impacting service. CSX equipment and personnel have been deployed across affected lines to restore service as quickly as possible.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.