Customers
Customer Service Bulletin - Sandy Update
November 5, 2012
CSX has lifted the remaining embargoes on intermodal traffic to Elizabeth Marine Terminal, Port Newark Container Terminal, and New York Container Terminal. No embargoes are in place on any traffic at this time.
As reported late last week, CSX’s network is fully restored. However, customers should continue to expect delays on shipments through the storm-affected area.
For more information on shipments, customers can contact the CSX Customer Service Center via ShipCSX’s Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.