Customers

CUSTOMER SERVICE BULLETIN - Natural Gas Leak Sealed, Through Trains Resume at Chalmers, Indiana

July 14, 2012 – A natural gas pipeline leak was sealed early today, and CSX trains have resumed service through Chalmers, Indiana. The pipeline next to CSX tracks began leaking yesterday, resulting in a suspension of rail service.

The utility’s repair efforts progressed faster than expected. However, some delays of rail shipments on that line may occur until a backlog of trains is reduced.

CSX’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.