Customers

CUSTOMER SERVICE BULLETIN - CSX Tracks in Abbeville, S.C., Expected to Re-Open Tonight

March 9, 2012 – Repairs continue on tracks at Abbeville, S.C., and the line is expected to re-open tonight.

The tracks were damaged in a derailment early yesterday that resulted in the temporary shutdown of the line between Athens, Ga., and Abbeville. Re-routes were implemented but customers continue to be advised that delays of approximately 24-48 hours are likely until a backlog of traffic is reduced.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.