Customers

CSX Service Bulletin - Progress Made on Northeast Storm Cleanup Efforts

November 3, 2011– 4 p.m. CSX service operating in Massachusetts continues to make progress on recovery from the weekend’s severe weather. CSX customers with freight that originates, terminates or passes through the Commonwealth should expect improved traffic flow as crews have cleared all trees and other storm debris from the tracks.

Although multiple power outages are still impacting the region, critical CSX locations have been equipped with generators. CSX thanks employees and business partners for their diligence on getting operations safely back on track. 

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.