Customers

CSX Service Bulletin: Feb. 10 Winter Weather Update

Released: Feb 10, 2010

CSX train and yard operations throughout the Midwest, Northeast and Mid-Atlantic are still affected by the severe winter weather experienced over the last several days and the new weather system moving through the Northeast now. Record snowfalls and near white-out conditions are affecting many locations around our network, especially in the Northeast. CSX crews are working to restore and maintain service in our yards, terminals and along the line of road when it is safe and feasible. Customers are advised to expect continued delays over the next 48 to 72 hours until this weather system passes and our field operations can be safely resumed.

The derailment near Cumberland, Md has been cleared. However, due to the congestion and weather delays in the area, service delays should be expected for the next few days.

CSX is doing everything possible to restore normalized service around our network. Our crews, working under difficult circumstances, are doing an amazing job of keeping our network running without compromising safety. We appreciate your understanding and patience as we all recover from these record-breaking storms.

If you have questions regarding your shipments, please contact our Customer Service Center at via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers should call 1-800-542-2754, prompt #2.