July 18, 2021

Damage from a severe thunderstorm has impacted rail operations on CSX and connecting railroads in and out of the North Jersey Terminal. Traffic is being rerouted where possible, but delays can be expected for shipments moving to and from the New Jersey gateway. Your patience and understanding are greatly appreciated as CSX teams are working around the clock to restore normal operations.

We will provide updates as needed. Please monitor the CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary.

As always, the CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.