April 11, 2025

 

Due to a plane crash on a roadway in Boca Raton, CSX train operations to and from Miami have been temporarily suspended. The Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB) are currently investigating the incident. At this time, train movements south to Miami and north out of Miami are halted for at least 48 hours to allow for authorities to safely manage the situation.

CSX is committed to keeping our customers informed and minimizing any disruption to your supply chain as a result of this incident.

For assistance with shipment inquiries, contact the CSX Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You may also submit a Shipment Problem Resolution case at www.shipcsx.com.

Our team is closely monitoring the situation, and we are dedicated to resuming operations as soon as it is safe to do so.

Thank you for your understanding and cooperation. We will continue to provide updates as more information becomes available.