October 4, 2024

 

In the aftermath of Hurricane Helene, CSX is pleased to report significant progress in our recovery efforts. Our dedicated team has successfully restored power and cleared downed trees in multiple areas, working tirelessly to resume full service as quickly and safely as possible. However, some delays remain as we continue our comprehensive restoration work.

Most of our subdivisions are now fully operational. Here are the current updates for areas still affected in the Carolina Zone:

• Georgia Road (SW) Subdivision: The eastern end of this subdivision, up to Augusta, is still experiencing a power outage. The BioLabs fire, adjacent to the subdivision, continues to obstruct the route to Atlanta.
• Spartanburg Subdivision: Power restoration efforts are ongoing, with services expected to resume on Saturday.
• Belton Subdivision: Crews are working diligently to restore power, with an estimated completion on Sunday.
• Blue Ridge Subdivision: This area has sustained extensive damage, including two bridges being washed out. We are currently unable to provide an estimated reopening time. 

We are committed to keeping you informed with timely updates as needed. Please monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for the latest information. We encourage you to notify your CSX contact of any changes in your local service requirements.

For additional assistance and detailed shipment inquiries, our CSX Customer Solutions team is available to support you. You can reach them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2, then 1, 5 to connect with a representative. For Intermodal support, choose option 2, then 2, 2. Alternatively, you can submit a Shipment Problem Resolution at www.shipcsx.com.

We appreciate your patience and understanding during this recovery period as we work together to restore full service. Thank you for choosing CSX.