Customers

CSX Customer Advisory: SN&A North Subdivision Service Restoration

October 9, 2025

 

Please be advised that service across the CSX SN&A North Subdivision, which runs between Nashville, Tennessee, and Birmingham, Alabama, is expected to resume this afternoon around 4 p.m. ET.
 
Please note, however, that some delays may still occur as operations return to normal. We sincerely appreciate your patience and understanding as we work to restore operations safely and efficiently.
 
CSX remains committed to keeping you informed and will provide further updates if necessary.
 
If you have any questions regarding your shipments, please contact our Customer Solutions team. They can be reached at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, select 2 from the sub-menu and then 2, 2 to converse with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.
 
Thank you for your continued patience and trust in CSX as we work to deliver safe and reliable service.