December 31, 2025

 

CSX crews have restored service in Trenton, Kentucky, following a derailment near Trenton Tress Shop Road and Dixie Bee Line Highway on December 30.

We appreciate the patience and understanding of our customers and the local community throughout this process. Our teams worked safely and efficiently to resolve the situation, and we remain committed to the health and safety of our employees, neighbors, and the environment. The cause of the incident remains under investigation.

Shipments are now moving through the area, and we are working to minimize any remaining delays. For any additional updates, please continue to monitor CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories.

If you have questions or concerns regarding your shipments, please contact our Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5. For Intermodal assistance, select option 2 from the sub-menu, then 2, 2. You may also submit a Shipment Problem Resolution request via http://www.shipcsx.com.

Thank you for your continued partnership.